Here are just some of the ways that AlphaCare truly lives its slogan ‘Careing like no other’.

We are a small, Canterbury owned and operated business

• We are deliberately a small company (we limit ourselves to no more than 500 clients), so that we can maintain the personal approach. We operate throughout the Canterbury region, with clients from Oamaru in the south, to Kaikoura in the north, and on the West Coast.

We allow our clients to use their Medical Alarm for ANY kind of Emergency.

• In fact 39% of our emergency calls last year were for Non-medical emergencies. See the How We Help page for some examples of the sort of Non-medical emergencies we have responded to over the last 5 or 6 years.

Each client has an individual emergency response plan so that we can respond immediately with the appropriate help

• Our clients currently range in age from 27 to 98 plus with a wide variety of medical and disability needs. Each client has an Individual Response Plan.
• For some, the moment they press their emergency button, we send an ambulance immediately, because of the seriousness of their health or disability situation.
• Because we want to work with St John in limiting the volume of accidental or non-medical callouts they have to attend to, we may callout a friend,  neighbor or family member who lives nearby to pop in and check on them. If urgent medical care is required, they simply ask us to call an ambulance.
• For someone with a particular disability or health issue, such as epilepsy, multiple sclerosis, motor neuron disease etc, we set up a more personalized Individual Response Plan to help them maintain their independence in the community. These folks can sometimes have turns or falls, have accidents with colostomy bags etc, where, again, they may not need an ambulance, but may need specialized assistance to be lifted, or put back to bed, have bags repaired, or dressings replaced. In these cases we set up a special set of contacts to the appropriate professional services to meet these needs.

We take an ongoing interest in going the extra mile for our clients

• We personally visit all our clients every 3 to 4 months. One of the important values in this visitation program is that we are able to keep an eye on whether or not they are wearing their emergency button.
• If you have difficulty getting to a hospital or specialist appointment, or if you cannot get home from a stay in hospital, simply give us a call and we will make sure you get where you need to go, and home again.
• If you have no one to help you change light bulbs, check fuses, and all those little things that can become a challenge, just ring us and we’ll get it sorted.
• If you have difficulty – as many do – with processing your Work and Income Disability Allowance (Review) forms, again, all you have to do is give us a call and we’ll pop in, make sure you’ve got all the appropriate receipts etc, and get the forms processed for you.